USER MANUAL

ACCOUNT REGISTRATION

On account registration, you will receive an email is sent to you with your log in details as seen in the sample email below:

Hi Jane Doe,
You recently asked to activate your online I&M Bank Ltd, Investment Management Services Account.
To complete your request, please follow this link:
https://i-invest.imbank.com/CustodyOnline/Investor/Activation?token=2AX6LaQ5ctBUyQ5UPmfyKgYXFpbcpZ7cht9HTa7QMNDqA
Your temporary password is PC3Tem!{
The link will only be active for 48hrs
Regards,  I&M Bank Ltd, Investment Management Services Team

On navigating to the URL you shall be required to enroll yourself by providing the following information:

1. The temporary password sent in the email
2. The Email used to register your account
3. Your chosen user name
4. Your new password
5. A confirmation of your new password

On successful credential entry, you will be navigated to the Terms and Conditions Acceptance page.

NB: You will be required to read through the page, on completion select the check box accepting the terms and select the "Accept" button to complete the registration.

LOGGING IN

This page that allows you to log in and access the your custodial account.

Here one is required to

1. Enter your username
2. Enter your password
3. Once done click on the "login" button to grant you access to the online portal.

Once Logged in, you will be redirected to the Home Page.

RESETTING YOUR PASSWORD

If you have forgotten your password hence denial of access click on the forgot password link. Here you are required to

1. Enter your username
2. Enter the email address from which the new password will be resent.
3. Click on request password reset button and a new password will be sent to your email.

On resetting you will receive an email such as seen in the sample below:

Hi Jane Doe,
You recently asked to reset your I&M Bank Ltd, Investment Management Services account password.
To complete your request, please use the link below. 
https://i-invest.imbank.com/CustodyOnline/Account/ResetPassword?token=2bWf8SBH2kcs3QIB2ycPMxickPg42tQmhcInsxALxZIKQ
Your temporary reset password is: *HO5;$XZ
This link will be active for 48hrs
Please note: for your protection, this email has been sent to all the email
addresses associated with your I&M Bank Ltd, Investment Management Services account.
Regards, 
I&M Bank Ltd, Investment Management Services

On navigation to the reset page you will be required to provide the temporary password received as well as your new password and confirmation of the same as seen below.

Once successfully reset, you shall now be able to log into your account with your new password.

SITE NAVIGATION

This is the first page you will see after logging in.

It has prompt a number of prompt executions which include:

1. Buy Securities - Here you will be able to Place, Delete, Edit or View Stock Purchase Instructions. These instructions will then be processed by the Custody Team
2. Sell Securities - Here you will be able to Place, Delete, Edit or View Stock Sale Instructions. These instructions will then be processed by the Custody Team
3. Reports - Here you shall be able to access the following reports
   1. Purchases - This will consist of all purchase trades completed on your account
   2. Sales - This will consist of all sale trades completed on your account
   3. Cash Statement - A statement of all transactions that have been passed through your account over the date duration selected.
   4. Summary Valuation - A summary valuation of your holdings as per the valuation date, grouped by asset category
   5. Valuation By Category - A detailed valuation of your holdings as per the valuation date, grouped by asset category
   6. Corporate Actions - This is a list of corporate actions report listing all corporate actions in the market
   7. Regulatory Compliance - This will
4. FAQ’s - A page consisting of Frequently Asked Questions and their answers
5. Contact Us - On this page, you will be able to send an Email directly to the Custody Department or view their contact details including Physical Address, Email and Telephone Contacts
6. My Account - All these modules will be discussed in detail below.

TRADE INSTRUCTION PLACEMENT

Securities can be traded in two ways:

1. On the home page there are buy or sell securities button which will allow you to trade
2. On the securities drop-down menu, there are purchase or sell securities buttons as well

On clicking on the purchase or sell stock buttons, one will be redirected to the relevant page as seen below, where one is to provide the details of the trade as noted.

NB: purchase of securities and selling of securities have the same procedures only that one is required to choose the execution they desire i.e. purchase or sell.

Trade Grids

This gives a list of all the trades done within a specific as specified by the

Clicking on the Reload tab enables you to get results of the online transactions after changing the time from which you need to check any transactions.

Trade Instruction Statuses

As trade instructions are processed, they go through various statuses. These statuses include:

1. On Hold - This means that the your instruction has been received but has been put on hold for one reason or another
2. Order Placed - This means that your purchase or sell instruction has been received, but has not started to be processed.
3. Processing - Which means that your order was received and is being worked upon.
4. Rejected - this means that your instruction was received but no trade was created.
5. Settled - that means that your request/order has gone through successfully.
6. Suspended - This means that the trade instruction was received, was processed but subsequently suspended for one reason or another

Edit / View / Delete Details of Instruction

After entering the details of your instruction, one is able to edit, view and delete them.

NB: A trade instruction can be viewed at any time, but only an unprocessed trade instruction can be edited or deleted.

END